Any order placed is valid for full acceptance of the general conditions of sale.
These conditions of sale aim to define the contractual relationship between the Ulala workshop and the buyer. The acquisition of a product through this website implies unreserved acceptance by the purchaser of these conditions of sale. These conditions of sale will prevail over all other general or special conditions not expressly approved by the Ulala workshop.
We reserve the right to be able to modify the conditions of sale at any time but of course, the applicable conditions remain those in force on the date of the order made by the buyer.
PAYMENT
Payment for your order can be made by credit card or using your Paypal account.
Our SQUARE card payment system accepts most bank cards used around the world, in particular CB, Visa, MasterCard, American Express, Discover and JCB cards.
All payment transactions on our site are secure thanks to our SSL certificate which allows your data to be encrypted. Depending on your bank, you may be asked for a 3D secure verification during the payment process.
SHIPPING
All of our packages are sent by the most reliable and fastest international shipping way, Japan Post (EMS).
The approximate delivery time quoted by Japan Post is 4-5 days. However, we cannot guarantee the respect of the indicated deadlines and cannot be held responsible in the event of delivery delays operated by the carriers (your package will be delivered to you by the French post in the end).
The period considered begins when the email is sent informing you that we have shipped the package.
For any order above 300 € (after application of a possible reduction coupon), the delivery costs are free.
The tracking number will be sent to you by email when we have shipped your package. Please double check that our email did not slip into your junk mail box.
For the moment, our products are available in mainland France. For any other delivery request outside of France, please contact us at the following address: customer-service@ulala-japan.com
The items will be delivered to the delivery address specified by the buyer when ordering.
* We strongly advise you to check the contents of the package in front of the postman. The Ulala workshop declines all responsibility related to any delays, theft, loss or damage to the parcel by you local post service.
We undertake to ship the order within the period indicated on the product sheet. However, for special requests, the deadline will take into account the changes and will be communicated to you.
The buyer can at any time consult the status of his order using the tracking number which will be communicated to him when the order has been sent. This tracking allows the buyer to know the processing status of their order, but also the shipping status of their packages.
RETURNS
In accordance with the provisions of Article L 121-20 of the Consumer Code, the Buyer has 14 days from receipt of the goods ordered to return them to us for exchange or reimbursement. In this case, the Buyer must return the new product, intact, in the original packaging.
In the event of exercise of the right of withdrawal, the Buyer must inform by e-mail his choice to return the item to the following address customer-service@ulala-japan.com, who will send the buyer a return to slip into the return package. The buyer must then return the item with the return slip with tracking (at his expense) to the address indicated in the legal notices.
Upon receipt of the package, the Ulala workshop will inform the Buyer by e-mail, and reimburse the buyer for the price of the item (the outward and return shipping costs remain the responsibility of the buyer) or proceed to an exchange according to the buyer’s preference. The refund will take effect only after the goods have been collected by in perfect condition and in the original packaging.
In accordance with Article L121-20-2 of the Consumer Code, the right of withdrawal is excluded for personalized products and / or made to order.
